Truetab Private Limited (hereinafter to be referred as “Company” or “We” or “Our” or “Us”), a company duly incorporated under the provisions of the Companies Act, 2013 and the rules made thereunder including any modification or re-enactment thereof and operating the business through website www.truetab.ai, an internet based portal and ‘truetab’ a mobile application, (hereinafter together be referred to as “Website”).
Truetab offers you a digital platform through website and mobile application subject to acceptance of all the terms, conditions and notices contained in these Terms including applicable policies which are incorporated herein made by Company at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a service(s). Here “You” or “User” shall be defined as any natural or legal person who has agreed to become a buyer on the Website by providing Account Information (defined below) while registering on the Website as a registered User using the computer systems. Your use of the Website and the Services is subject to the most current version of the Terms made available on the Website, at the time of such use. Company shall not be liable to deliver any Products purchased by You for delivery, in locations outside India. The User agrees to use the service to authorise an individual and get the products from the third party on his/her behalf.
The revised terms and conditions shall be updated in the portal from time to time.
Digital Platform for Pharmaceutical Products –
Truetab facilitates the purchase of drugs and other pharmaceutical products, nutraceutical products and services (which shall also include Over The Counter (OTC) and wellness products) offered by third-party retail pharmacies (“Retail Pharmacies”). The Truetab merely provide hosting and technology intermediary services to You and persons browsing/ visiting the Website. All items offered for sale on the Website, and the content made available by the Retail Pharmacies, are third party user generated contents and third party products. The Company has no control over such third party user generated contents and/ Pharmaceutical Goods and Services and does not originate or initiate the transmission, or select the sender/recipient of the transmission, or the information contained in such transmission. The authenticity and genuineness of the Pharmaceutical Goods and Services made available by the Retail Pharmacies through the Website shall be the sole responsibility of the Retail Pharmacies. The Company shall have no liability with respect to the authenticity of the Pharmaceutical Goods and Services being facilitated through the Website and application.
The Company does not take any representation or warranty as to legal title of the Pharmaceutical Goods and Services offered for sale by the Retail Pharmacies on the Website and application of truetab at www.truetab.ai. The right, title, claim or interest in the products sold through the Website and application shall not vest with the Company and the Company shall not have any obligations or liabilities in respect of any transactions on the Website and application.
The Company is not responsible for delayed, non-performance or breach of contract entered into between You and the third-party for purchase and sale of goods or services offered by such Retail Pharmacies on the Website.
Content: Any description which includes information/catalogue of drugs/ pharmaceutical products or services, on the Website You agree and acknowledge that the respective third-party pharmacies are exhibiting Third Party Content and Truetab is no concern with this. The content available on the Website, including without limitation, text, copy, audio, video graphics etc is for general information purposes only and does not constitute either an advertisement or promotion of any drug being offered for sale by the third-party pharmacies on the Website or any professional medical advice, diagnosis, treatment or recommendation of any kind.
The Truetab shall not be held responsible for ensuring that the content made available are not misleading and describe the actual condition of the Pharmaceutical Goods and Services. Also, You acknowledge and understand that the Company provides no warranty or representation with respect to the authenticity of the information provided on the Website and You must do Your own check.
The Company shall not be, in any event, held responsible or liable for any damages arising out of such content by third-parties.
Placing an order through Website and Mobile Application – While placing an order for any pharmaceutical products you requires a valid prescription. You are required to upload a scanned copy of the valid prescription on the Website. Our Merchant/Third- Party Pharmacies will verify the prescription forwarded by You and in case of any discrepancy observed by the third-party pharmacies, the order will be cancelled by the third-party pharmacies immediately. You are also required to present the original prescription at the time of delivery of Pharmaceutical products. You shall also allow the delivery agent to stamp the original prescription at the time of medicine delivery, failing which medicines will not be delivered.
Substitution of Prescribed Drugs– You acknowledge and accept that the order for a substitute of a Prescription Drug would only be processed if the medical expert/ doctor has himself/ herself permitted for any other equivalent generic drug to be dispensed in place of the Prescription Drug in the prescription or if the prescription solely lists the salt names instead of a specific brand name. You further acknowledge and accept that, in the absence of the above, the concerned Third Party Pharmacy would not dispense a substitute drug in place of the Prescription Drug.
Invitation to offer for sale- The listing of drugs and other pharmaceutical products on the Website by the Third Party Pharmacies is merely an ‘invitation to an offer for sale’ and not an ‘offer for sale’. The placement of an order by You shall constitute an offer by You to enter into an agreement with the Third Party Pharmacies (“Offer”). Post the Offer from the Third Party Pharmacies, the Company shall send an email to You with the information on the Offer along with the details of the concerned Third Party Pharmacy(s) who may undertake the sale, and such an email shall not be considered as an acceptance of the Offer. The acceptance of the Offer would only be undertaken by the Third Party Pharmacy(s) after the validation/ verification of the prescription by such Third Party Pharmacy (in case of Prescription Drugs) and the ascertainment of the available stock in the relevant Third Party Pharmacy(s) (in the case of prescription as well as other drugs/ pharmaceutical products), by way of a confirmatory email to be sent to You.
Invoicing and Sale- Upon acceptance of the Offer by the concerned Retail Pharmacies the Pharmaceutical Drugs and Services would be dispensed at the pharmacy, in accordance with the terms of the order placed by You. Such dispensation shall also take place under the direct/ personal supervision of the pharmacist of the Retail Pharmacies, wherever required under the applicable law(s).
The invoice shall be issued by the concerned Retail Pharmacies to process and satisfy the order for such Pharmaceutical Drugs and Services.
Delivery of Pharmaceutical products– The Pharmaceutical products and Services shall be delivered by the Retail Pharmacies or independent contractors. You accept and acknowledges that the courier/ delivery personnel, engaged by the Retail Pharmacies or the Company, shall be User Agent of the delivery of the Pharmaceutical Drugs and Services from the concerned Retail Pharmacies to the address notified by You, with no control over the Pharmaceutical Drugs and Services and no additional obligation.
Pricing & Payment of pharmaceutical products:
Company strives to provide You with the best prices possible on the Products You require from the Website. The pricing details for purchase of Products from the Website are detailed under these Terms.
All commercial terms such as price, delivery, dispatch of Products and/or services are as per principal to principal bipartite contractual obligations between User and the third parties.
Company does not guarantee the identity of any third-parties nor does it ensure that a User or a third party will complete a transaction.
You, as a User, understand that upon initiating a requisition on the Website, You are entering into a legally binding and enforceable contract with the third party to purchase the Products and /or Services from the third party on a cash on delivery basis or such other mode as may be specified by Company.
You, as a User, shall hand over a copy of the prescription, at the time of delivery, for the delivery of Products which as per law requires a valid prescription signed by a medical practitioner. You acknowledge that delivery of such Products shall be made only if the third party or its agent/employee is satisfied that the prescription is in compliance with applicable norms.
You, as a User, shall acknowledge and accept that the final price of the order might change based on the batch of the medicine and availability of stock at the retail pharmacy.
You, as a User, shall be entitled to claim a refund in accordance with the Refund and Return Policy of the retail pharmacy.
To issue a refund, it is upon the Retail Pharmacies to handle customer support and issue a reversal of payment from their end (“Cash on Delivery” or “Online Payment”)
You acknowledge that Company is a mere facilitator and does not handle refunds directly. However, we do acknowledge and assist if you wish to report Retail Pharmacies for any unfair means.
The User and third-party acknowledge that Company will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price which is beyond control of Company.
You acknowledge that Company is a mere facilitator and does not fall within the purview of the Food Safety and Standards Act, 2006 and the rules framed thereunder.
You acknowledge that Company is a mere facilitator and does not fall within the purview of the Drugs and Cosmetics Act, 1940 and the rules framed thereunder.
You acknowledge that Company is a mere facilitator/intermediary and does not fall within the purview of the National Medical Commission Act, 2019, and the rules and regulations framed thereunder.
The User also agrees to pay a nominal fee for the same.
Eligibility of Use:
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including without limitation minors, un-discharged insolvents etc. are not eligible to use the Website. You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail the services provided by the Website, through Your legal guardian in accordance with the applicable laws. Company reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Company’s notice or if it is discovered that you are under the age of 18 years. Company reserves the right to refuse access to use the services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so and You shall have no right to object to the same. You shall not have more than one active Account on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party. User Account, Password and Security Company shall enable You to make the req0uisition of Products and Services available to You through the Website, only if You have provided Company certain required User information, including without limitation, name; address; gender; age; phone number; valid finance account information; and other details and created an account (“Account”) through Company ID and OTP or other log-in ID.Terms, uploaded guidelines, rules, additional terms of service, or other disclaimer & notices, if any (“Additional Terms”). If there is any conflict between the Terms and the Additional Terms, the Additional Terms shall take precedence in relation to that service. The Website requires You to register as a User by creating an Account in order to avail of the services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Company of any unauthorized use of Your Account or Account Information or any other breach of security, and (b) ensure that You exit / log out from Your Account at the end of each session. Company cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section 4. You may be held liable for losses incurred by Company or any other User of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential or otherwise. The Website also allows / shall allow restricted access to the Website for unregistered Users. You shall ensure that the Account Information provided by You in the Website’s registration form is true, complete, accurate and up-to-date. Use of another User’s Account Information for availing the services offered by Company is expressly prohibited. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website by You. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Company for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, Company may allow authorized third parties to place or recognize a unique cookie on the Your browser. Company does not store personally identifiable information in the cookies. Pricing Information and Payment
Further Communications & sending updates for new products or services:
You hereby expressly gives your consent and agrees to receive any further communications through SMS, phone calls, e-mails from Company relating to the Products offered through the Website.
A User can unsubscribe from receiving further communications from Company through SMS and e-mail, phone calls anytime by Visiting www.truetab.ai to unsubscribe from messages/ SMS; and
Newsletters sent at the registered email address and by clicking on the unsubscribe option attached at the bottom of newsletter received through e-mail
Intellectual Property Rights:
The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned and controlled by Company and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of Company or their third parties or respective third parties. You are not permitted to use the Marks without the prior consent of Company, the relevant third parties that may own the Marks. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Company owns all intellectual property rights to and into the trademark www.Easocare.in, and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Company or third party owner of such Content.
Disclaimer Of Warranties & Liabilities:
You expressly understand and agree that, to the maximum extent permitted by applicable law: the website, services and other materials are provided by Company on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. without limiting the foregoing, Company makes no warranty that (i) the Website or the services will meet your requirements or your use of the Website or the services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Website, services or materials will be effective, accurate or reliable; (iii) the quality of the Website, services or other materials will meet your expectations; or that (iv) any errors or defects in the Website, services or other materials will be corrected. No advice or information, whether oral or written, obtained by you from Company or through or from use of the services shall create any warranty not expressly stated in the terms. to the maximum extent permitted by applicable law, Company will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Company also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content. Company will not be liable for any loss that you may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Website or any services or materials, either with or without your knowledge. Company has endeavored to ensure that all the information on the Website is correct, but Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. Company shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise. further, Company shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Company’s control. The user understands and agrees that any material or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Company is not responsible for any typographical error leading to an invalid coupon. Company accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties. Company shall not be liable for any third party product or services. the advertisement available on e-mail or website with respect to the third party website or the Products are for information purpose only. You expressly agree that Your use of the Website is at Your risk.
NOTE: You agree that Company may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if Company determines that You have violated these Terms or Additional Terms. You also agree that any violation by You of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to Company, for which monetary damages would be inadequate, and You consent to Company obtaining any injunctive or equitable relief that Company deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Company may have at law or in equity. You agree that Company may, in its sole discretion, and without prior notice, terminate Your access to the Website, for cause, which includes (but is not limited to): (1) requests by law enforcement or other government agencies; (2) a request by You (self-initiated account deletions); (3) discontinuance or material modification of the Website or any service offered on or through the Website; or (4) unexpected technical issues or problems. If Company does take any legal action against You as a result of Your violation of these Terms, Company will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Company.
The Terms and conditions shall continue to apply until it is terminated either by You or Company as set forth below.
If You want to terminate Your agreement with Company, you may do so by
(i) not accessing the Website; or
(ii) closing Your accounts for all of the services that You use, where Company has made this option available to You.
These Terms and all transactions entered into on or through the Website and the relationship between You and Company shall be governed in accordance with the applicable laws of India without reference to conflict of laws principles. You agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms or any transactions entered into on or through the Website or the relationship between You and Company shall be subject to the exclusive jurisdiction of the courts at Mumbai, India and You hereby accede to and accept the jurisdiction of such courts.
In the event You come across any abuse or violation of these Terms or if You become aware of any objectionable content on the Website, please report to Company’s customer support team.
We collect the following information from you:
A.Primary Contact Details: Your name, Address, email address, contact no., country, Government and any other information.
B.Personal information: Your Age, sex, date of birth, marital status, nationality, occupation, travel history or any other personal information as required.
C.Financial information: Date of the transactions made, amount of transactions, transaction history, mode and manner of payment and other information required.
D.Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
E.Medical Information: Your current Health related information, Like your current medical conditions like your medical History, details of your current/ previous medical practitioner, prescription given by the medical practitioner, Test reports and any other information there from
F.Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.
We collect Data from you in the following ways:
A.Information That You Give to Us: We receive and store any information you mention or provide on our website or mobile application or give us in any other way.
B.Automatic Information We Collect: We use “cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled “Data that is Collected Automatically” for more information.
C.E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
D.Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice.
We may also collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser.
E.Information from Third parties: We may obtain information from other sources.
In order to provide data, its completely your discretion to share information which is asked.
3.USE OF YOUR PERSONAL INFORMATION
Any Information or data collected by us may be utilised/ used by us for the following reasons:
A.Information can be utilized to Communicate you for your confirmation on a purchase
B.Information can be utilized to contact you for promotional purposes
C.Information can be utilized to offer you new product or services
D.To customize your experience with us in order to improve our quality of services personalized services and recommendations and improve your experience on our website and mobile application;
E.operate, evaluate and improve our business, website and mobile application;
F.provide privileges and benefits to you, marketing and promotional campaigns based on your profile;
G.communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;
H.Information can be utilized to enhance your shopping experience and bring you access to membership programs, rewards and offers across Tata brands.
J.protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and
K.serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.
Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.
4.USE OF YOUR DATA
Data Collected through the various modes may be shared with the following persons related to business:
A.Vendors and Partners: We may share your data with the vendors and partners as available to you through the services, products, or applications provided by Partners for use on or through our website or mobile application.
B.Service Providers: We or other Tata Group Entities may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing.
C.Third Parties: We may also share your Data with other third parties where:
Truetab is only engaged in providing placing an digital order of medicines from retail pharmacies. Hence Shipping is not applicable and return or Exchange/replacement of medicines as per the policy of respective stores from where customer has ordered.
Truetab for Pharmacy doesn’t support refunds or cancellation pay backs as of now.
For Retail Pharmacies: Once you receive payment in your account, you can transfer it back to user after the communication through whatsapp/call using UPI/Wallets.
For Customers: We do not handle refunds/cancellations of orders. You can contact the respective retail pharmacy from where you have ordered. The details of the same has been provided in your order details as well as WhatsApp notifications.